We hope that you are happy with your purchases from Glamify Beauty, however, if you’re not completely happy with your purchase you can simply send your item/items back to us. Items that you wish to return must reach us no later than 14 working days from the date you receive them. We will not accept returns after this time has passed.
To be acceptable for return item/s must be unused, unopened and have any original seals intact. All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department. If there is any fault with your product please notify us within 24hrs of receiving the goods so we can investigate this.
How to return an item
Please contact us using your order reference number found on your Glamify invoice and reason for your return. Our Glamify team will email you back with a pre paid returns link and instructions on how to return your parcel. Please ensure the parcel is packed secure and with bubble wrap if possible to avoid any damage in transit. Please allow up to 14 working days for us to process your return. As soon as we do, we’ll pop you an email to confirm your return/refund. Please note, a £2 deduction will be made from your refund to cover carriage costs.
As an International customer, you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties. The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
Can I have an exchange?
Unfortunately, we are not able to process exchanges just yet! If you would like to return an item, please return your item as outlined in the above sections and we'll happily process a refund for you.